Our experience in the specialist mail order industry makes us your ideal partner. Whether its catalogue requests, online orders, returns or refunds Abtel have all the experience you need. Abtel are a Scottish based B2B contact centre providing bespoke, customer focussed telemarketing campaigns to a range of clients from pan-European organisations to one-man bands. The one common thread running through all of these organisations is their recognition of telemarketing as a vital part of their strategy for business growth.
Services
Inbound
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From customer inquiries to catalogue requests, card refunds to parcel tracking, Abtel do it all, and we wouldn't be without them! Eleven out of ten! Abtel take all our potential volunteers through a comprehensive medical screening questionnaire, often involving recording very personal and sensitive information.
Outbound
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Abtel carried out a (new product) market investigation campaign, data sourcing and data cleansing projects and set up an online order system. This was done within a limited timeframe - and done well! Wouldn't hesitate to use or recommend them. Having experience of several telemarketing organisations in the past, Abtel's straightforward, common sense approach to business development is a breath of fresh air!
FAQ's
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Abtel support the targeted professional use of the telephone to engage with customers and overcome many familiar sales and marketing challenges. Telemarketing is the gathering, recording and interpretation of up-to-date, relevant knowledge - and knowledge is power! If your team has the correct training, experience, motivation, management, resource and infrastructure.
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