Business Details
22 Years
experience
Automotive Fleet Solutions Experts
Established in 2004, ROI has grown into the UK's fastest-growing automotive support agency, delivering outsourced fleet solutions that enhance operational efficiency, sales, and customer satisfaction. With over a decade of expertise in the automotive sector, we serve 20 leading brands, offering tailored services such as appointment setting, CRM solutions, demand generation, and fleet business centres. Our ISO9001:2015 certification underscores our commitment to rigorous quality standards, while our comprehensive automotive fleet databasebuilt from over 1 million conversations with decision-makersprovides actionable insights for clients. Backed by accreditations including ISO27001, Cyber Essentials, and Investors in People, we combine sector-specific knowledge with cutting-edge technology to optimise client outcomes.Our team of experts, renowned for their adaptability and persistence, ensures seamless integration with existing systems like Salesforce, SAP, and Siebel, delivering measurable results across the UK and Europe. Recognised as a trusted partner by the Financial Conduct Authority, we prioritise innovation, transparency, and client-centric solutions, as evidenced by awards such as the Cheshire Large Business of the Year. By fostering a culture of continuous improvement and employee engagement, we maintain industry-leading retention rates, ensuring sustained excellence in every project we undertake.
Services
Fleet Business Centres
CRM Solutions
Appointment Setting
Demand Generation
Retailer SME Programmes
Data & Territory Planning
Analytics & Insight
Outsourcing & Field Teams
Details
- Year established: 2004
Highlights and features
- Over 10 years of experience in the automotive fleet sector with 20+ brand partnerships
- ISO9001-certified processes ensuring quality and compliance
- Comprehensive UK automotive fleet database with 1 million+ decision-maker interactions
- Flexible integration with major CRM platforms including Salesforce and SAP
- Award-winning team with industry-leading employee retention rates
Associations and certifications
- ISO 9001
- ISO 27001
- Cyber Essentials
- Investors in People
- Salesforce Partner
- Financial Conduct Authority (FCA)
Services
Fleet Business Centres
We provide comprehensive back-office solutions tailored to the automotive sector, including contract management, appointment scheduling, and customer service. Our expertise ensures seamless brand representation and process efficiency for manufacturers and dealers. With deep sector knowledge, we handle complex relationships to enhance client operations.
CRM Solutions
Our CRM services integrate data, processes, and technology to optimise client relationships. We work with platforms like Salesforce and SAP, offering custom solutions that align with business objectives. This approach improves sales funnel visibility and operational effectiveness across regional and international markets.
Appointment Setting
Specialising in connecting automotive clients with fleet decision-makers, we guarantee high-quality appointments at fixed prices. With a decade of experience, our team uses proven methodologies to secure meetings every seven minutes, driving measurable sales growth for manufacturers and dealers.
Demand Generation
We create integrated campaigns across voice, web, and print to engage customers at every lifecycle stage. Our channel-neutral approach ensures targeted communication, leveraging CRM data to drive brand compliance and measurable results for automotive clients.
Retailer SME Programmes
We design bespoke programmes to enhance SME sector performance for automotive brands. By identifying key improvement areas, we develop modular solutions that boost dealer effectiveness, aligning with manufacturer goals to maximise market impact and customer satisfaction.
Questions
What automotive sectors do you specialise in?
We focus on fleet solutions for vehicle manufacturers, leasing companies, and dealers across the UK and Europe.
Are your services ISO certified?
Yes, we hold ISO9001 and ISO27001 accreditations for quality and information security management.
How do you ensure data accuracy?
We combine a comprehensive automotive fleet database with 10+ years of decision-maker interactions to provide actionable insights.
Can you integrate with existing CRM systems?
We seamlessly integrate with platforms like Salesforce, SAP, and Siebel to enhance client operations.
What awards have you won?
We've received accolades including Cheshire Large Business of the Year and Best Innovation in Sales at UK Professional Sales Awards.
Do you operate outside the UK?
Yes, we deliver services across five sites in Europe, supporting international automotive clients.
