Business Details
27 Years
experience
Expert Telesales Training in the UK
Established in 1999, To Market has become a trusted provider of telemarketing, telesales, and customer service training across the UK. Founded by Andrew Seaward, a seasoned professional with decades of experience in business-to-business marketing and sales, our company combines deep industry expertise with practical, real-world training methodologies. We specialise in delivering tailored programmes that equip telephone-based teams with actionable skills to enhance performance, customer engagement, and retention. Our approach integrates interactive exercises, role-playing, and post-training coaching to ensure measurable results, supported by a 60% repeat client rate. With a focus on sectors ranging from healthcare to manufacturing, we prioritise client satisfaction through flexible delivery formats, including in-house and online training. Our team of experts, including contact centre specialist Kieron Murphy and new business development lead Alan Cook, brings over 75 combined years of experience in sales and training. We are committed to innovation, evidenced by our audio learning resources and a best-selling book on telephone sales techniques. By aligning our training with evolving industry demands, we empower businesses to build high-performing teams that drive sustainable growth.
Services
Telesales Training
Telemarketing Training
Customer Service Training
Online Sales Training
Team Coaching
Interim Marketing Management
Audio Learning Resources
Served areas
- Leicester & Northampton
Details
- Year established: 1999
Highlights and features
- We offer 25+ years of experience in telemarketing and sales training.
- Our courses are tailored to meet specific business needs with measurable outcomes.
- We provide post-training coaching to embed new skills effectively.
- Our team includes industry experts with proven success in sales and management.
- We deliver flexible training formats, including in-house and online options.
What people say
Interactive role plays
Enjoyable and informative
Well-structured training
Effective techniques
Professional delivery
Services
Telesales Training
Our telesales training equips teams with proven techniques to increase conversion rates and customer engagement. Through interactive role-plays and real-world scenarios, delegates learn to build rapport, handle objections, and close deals effectively. Designed for businesses seeking to enhance revenue through structured sales methodologies.
Customer Service Training
This programme focuses on improving customer interactions through active listening, problem-solving, and communication skills. Participants gain strategies to manage difficult situations and exceed service expectations. Ideal for organisations aiming to boost retention and brand reputation through superior customer experiences.
Online Sales Training
Flexible online courses deliver bite-sized sales training modules accessible anytime. Content covers prospecting, appointment setting, and closing techniques, supported by video demonstrations and self-assessment tools. Perfect for remote teams needing cost-effective, scalable development solutions.
Team Coaching
Post-training coaching sessions reinforce learning through personalised feedback and goal setting. Our experts work alongside teams to implement new strategies, monitor progress, and address challenges in real-time, ensuring sustained improvements in productivity and morale.
Audio Learning Resources
A range of audio CDs provide on-the-go training on communication, sales, and customer service. These resources offer practical tips and techniques for continuous learning, enabling teams to refine skills during commutes or downtime without disrupting daily operations.
People
Andrew Seaward
Head of To Market
Andrew founded To Market in 1999 after a 25-year career in B2B marketing and sales leadership roles. He has trained thousands of professionals across diverse sectors, authored the best-selling book 'Using the Phone to Sell', and specialises in practical sales methodologies.
Kieron Murphy
Contact Centre Specialist
With 25+ years in UK sales and marketing, Kieron brings expertise in contact centre operations and team leadership. His focus on practical solutions and interpersonal skills has driven measurable improvements in client performance and team morale.
Alan Cook
New Business Development
Alan has over 25 years of training experience, specialising in the travel industry. He has worked with major brands like Thomas Cook and AXA Insurance, delivering programmes in telephone sales, customer service, and management.
Questions
What training formats do you offer?
We offer classroom-based, online, and blended training tailored to client needs.
Do you provide industry-specific training?
Yes, we customise programmes for sectors like healthcare, finance, and manufacturing.
How do you measure training effectiveness?
Through post-course coaching, feedback sessions, and client-specific performance metrics.
Are your courses available nationwide?
We operate across the UK, with a focus on Midlands and Central England.
Do you offer refresher training?
Yes, we provide follow-up sessions to reinforce skills and address new challenges.