Business Details
25 Years
experience
Trusted Telemarketing & Data Services in Frome
Chord UK is a membership telemarketing specialist with over two decades of experience in driving membership growth and engagement. Founded in 2001 by Amanda Gilmer, we operate from our modern facility at Frome Business Park, delivering integrated campaigns that combine outbound/inbound calling, SMS, and email marketing. Our ISO 9001:2015 certification and Cyber Essentials accreditation reflect our commitment to quality and data security. We partner with membership bodies to enhance acquisition, engagement, and retention through tailored strategies supported by experienced professionals.Our proven methodologies have consistently delivered measurable results for clients across diverse sectors, including the Royal Society of Chemistry and Foresters Financial. By combining technical expertise with creative campaign development, we help organizations maximize their membership potential while maintaining strict compliance with data regulations. Our client-centric approach ensures that every campaign aligns with organizational objectives, as demonstrated by our long-standing partnerships and consistent achievement of performance targets.
Services
Membership Telemarketing
Appointment-setting
Event Support
Customer Intelligence
Research
Data Sourcing
Data Cleansing
Data Enhancement
Data Quality Audit
Confirming Marketing Preferences
Details
- Year established: 2001
Highlights and features
- We have over 20 years of experience in membership telemarketing
- Our team uses an integrated approach of outbound/inbound calling, SMS, and email marketing
- We are ISO 9001:2015 certified
- Our quality-assured processes ensure accurate data and successful campaigns
- We offer tailored solutions for membership bodies and non-profits
Associations and certifications
- ISO 9001:2015
- Cyber Essentials
What people say
Exceeded expectations
Data now more accurate
Successful program
High quality calls
Achieved 114% of target
Services
Membership Telemarketing
Our membership telemarketing services help organizations acquire, engage, and retain members through targeted calling campaigns. We combine outbound and inbound calling with SMS and email marketing to create integrated strategies that boost membership numbers. Our approach focuses on understanding member needs and delivering personalized communication that drives long-term retention.
Appointment-setting
We specialize in securing qualified business appointments through professional telemarketing services. Our team uses proven techniques to book face-to-face, telephone, or online meetings with qualified prospects. We ensure all appointments meet specific criteria including budget authority, genuine interest, and timing to maximize conversion potential for our clients.
Data Cleansing
Our data cleansing services improve marketing effectiveness by removing inaccuracies and duplicates from client databases. We enhance data quality through verification processes that ensure compliance with GDPR regulations. Clean data helps organizations achieve higher response rates and more targeted marketing campaigns that deliver better business outcomes.
Customer Intelligence
We gather valuable customer intelligence through research and engagement activities that inform business strategies. Our services include market research, member surveys, and data analysis to identify trends and opportunities. This intelligence helps organizations make data-driven decisions that improve member satisfaction and business performance.
Event Support
Our event support services help organizations increase delegate numbers and engagement through targeted marketing campaigns. We use telemarketing, email marketing, and SMS to promote events and secure registrations. Our team provides comprehensive support from initial promotion through to post-event follow-up activities.
People
Amanda Gilmer
Founder
Amanda founded Chord UK in 2001 with a vision to create a specialist membership telemarketing agency. With over two decades of industry experience, she has grown the company from a small boathouse operation to a modern facility in Frome Business Park while maintaining our core values of quality and client partnership.
Questions
What services do you offer for membership organizations?
We provide membership telemarketing, appointment-setting, event support, customer intelligence, research, and data management solutions tailored to membership growth needs.
How do you ensure data quality and compliance?
We implement rigorous data cleansing processes and adhere to GDPR regulations through our Cyber Essentials certification and ISO 9001 quality standards.
Are you ISO certified?
Yes, we hold ISO 9001:2015 certification for our quality management systems and Cyber Essentials accreditation for data security.
How do you handle client partnerships?
We work as an extension of your team, with dedicated account managers and customized campaign strategies developed through collaborative briefings.
What sectors do you work with?
We specialize in supporting membership bodies across professional associations, education, healthcare, and non-profit sectors.
Reviews (1)
Prodata Limited
Feb 01, 2015
Report
I've worked with Chord on several multi-channel campaigns since 2010. They make high quality business-to-business calls backed by ISO-accredited quality standards. They also have clever marketing systems that ensure prospects and customers receive timely communications. Do speak to them if you're looking to outsource. Recommended.
