Business Details
Your Trusted Partner for Customer Experience Marketing Solutions
Gekko Group is a creative customer experience marketing agency dedicated to enhancing brand-customer relationships. We specialise in streamlining customer journeys across retail, B2B, and online channels to drive advocacy and sales. Our consultancy-led approach combines strategic insight with market expertise to help brands anticipate and adapt to evolving consumer trends. Headquartered in Newbury, UK, with an additional office in Hammersmith, we prioritise inclusivity, sustainability, and ethical practices.Our commitment to the Modern Slavery Act 2015 ensures responsible supply chain management and recruitment processes. We foster a diverse workplace where employees feel empowered to contribute authentically, believing that diversity fuels innovation and resilience. Environmental responsibility guides our operations, from waste reduction to sustainable fleet management. Our tailored strategies enable brands to thrive in competitive markets through measurable results.
Services
Customer Experience Marketing
Retail Marketing
B2B Marketing
E-commerce Solutions
Field Marketing
Highlights and features
- We offer strategic customer experience solutions tailored to retail, B2B, and online sectors
- Our team combines 15+ years of market insight with ethical business practices
- We maintain UK offices in Newbury and Hammersmith for localised service delivery
- Our DE&I policy ensures diverse teams that drive creative problem-solving
- Environmental commitments guide our operations from waste reduction to fleet management
Services
Customer Experience Marketing
We design tailored customer journeys that enhance brand engagement across physical and digital touchpoints. Our data-driven approach identifies pain points and opportunities to improve satisfaction and conversion rates. By aligning brand messaging with consumer expectations, we help businesses achieve sustainable growth through improved advocacy and repeat business.
Retail Marketing
Our retail solutions optimise in-store and omnichannel experiences to drive footfall and sales. We develop targeted campaigns that resonate with local audiences while maintaining brand consistency. Through staff training and visual merchandising strategies, we create immersive environments that strengthen customer-brand relationships and differentiate retailers in competitive markets.
B2B Marketing
We deliver strategic B2B marketing solutions that generate qualified leads and nurture long-term partnerships. Our approach combines industry-specific content creation with targeted outreach to engage decision-makers. By aligning marketing efforts with sales objectives, we help businesses demonstrate value propositions and achieve measurable ROI in complex procurement environments.
E-commerce Solutions
Our e-commerce expertise enhances online shopping experiences through intuitive UX design and conversion rate optimisation. We implement integrated platforms that streamline order management while maintaining brand identity. By analysing consumer behaviour patterns, we develop personalised recommendations and targeted promotions that increase average basket sizes and customer lifetime value.
Field Marketing
We deploy trained field marketing teams to execute brand activations and product demonstrations. Our personnel engage consumers through interactive experiences at retail locations and events. With rigorous compliance protocols, we ensure consistent brand representation while collecting valuable consumer insights to refine marketing strategies.
Questions
What industries does Gekko Group Group specialise in?
We specialise in retail, B2B, and e-commerce sectors, creating tailored customer experience strategies for brands seeking growth in competitive markets.
How does Gekko Group approach sustainability?
We implement waste reduction initiatives, promote recycling, and optimise fleet efficiency while ensuring suppliers comply with environmental legislation.
What DE&I commitments does Gekko Group have?
We maintain a zero-tolerance policy for discrimination, foster diverse teams, and ensure equal opportunities through documented policies and staff training.
Do you operate outside the UK?
While headquartered in the UK with offices in Newbury and Hammersmith, we work with international brands through our strategic consultancy approach.
How do you measure campaign success?
We track key metrics like customer satisfaction scores, conversion rates, and sales uplifts to demonstrate ROI for all marketing initiatives.
Reviews (2)
Isobel Loxton
Jun 02, 2021
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Worked at Gekko as a promoter for three years now, and it's been a pleasure from start to finish. Staff are professional but friendly, and the guys in the office are quick and effective at sorting any issues I've had. The job lets me work independently but the support network is there if needed. Hosted regular updates/talks/zoom quizzes during the pandemic. Shout-outs to Luke, Lucy and John who have been there for me since day one!
Alex M.
Jan 20, 2020
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Working with Gekko has been a pleasure from day one. Really look after their staff, highly organised, and work with some great brands. Keep it up!
