Business Details
20 Years
experience
Customer Experience Consultancy in Duffield
Established in 2006, Customer Plus has built a reputation as a trusted consultancy specialising in customer experience. Our multidisciplinary approach combines strategy, research, marketing, and employee engagement to help organisations across the UK deliver consistent, high-quality customer interactions. With expertise spanning SMEs to major public sector bodies, we focus on aligning brand promises with customer expectations through proven methodologies like Net Promoter Score and tailored training programmes.Our team of accredited professionals prioritises measurable outcomes, ensuring improvements in both customer satisfaction and financial performance. By fostering internal cultural shifts, we enable businesses to create sustainable competitive advantages rooted in authentic customer relationships. Our work has been recognised through industry awards and partnerships with leading organisations such as the MET Police and Ford Retail.
Services
Strategy
Research
Marketing Communications
Learning & Development
Speaking & Facilitation
Details
- Year established: 2006
Highlights and features
- We have over 15 years of experience in customer experience consultancy.
- Our team holds professional accreditations from the Market Research Society.
- We implement proven methodologies like Net Promoter Score for measurable results.
- Our tailored training programmes improve employee engagement and brand loyalty.
- We deliver solutions for organisations ranging from SMEs to FTSE100 companies.
Associations and certifications
- Market Research Society
- Chartered Institute of Marketing
Services
Strategy
Our strategic planning services help organisations align customer experience with business goals. We benchmark current satisfaction levels, define value propositions, and create implementable strategies to enhance customer loyalty. By combining best practices with innovative approaches, we ensure measurable improvements in both customer satisfaction and operational efficiency. Our methodology focuses on creating sustainable cultural changes that drive long-term business growth.
Research
We provide comprehensive market research solutions to understand customer and employee behaviours. Using methodologies like NPS surveys and mystery shopping, we deliver actionable insights that inform decision-making. Our analysis identifies key motivators and areas for improvement, enabling businesses to exceed expectations. All research is conducted by qualified professionals, ensuring data accuracy and relevance to your specific industry challenges.
Marketing Communications
Our integrated marketing communications services strengthen brand identity through targeted campaigns. We develop cohesive strategies across digital, print, and event platforms to deliver consistent messaging. By aligning communication channels with customer preferences, we enhance brand perception and drive engagement. Services include content creation, social media management, and ROI-focused advertising campaigns tailored to your target audience.
Learning & Development
We design customised learning programmes to improve employee engagement and customer service skills. Our interactive workshops combine theoretical knowledge with practical application, fostering a customer-centric culture. Accredited trainers deliver sessions on leadership, brand alignment, and performance improvement. These programmes ensure staff development directly contributes to organisational goals and enhanced customer experiences.
Speaking & Facilitation
Our expert speakers deliver impactful presentations on customer experience and leadership at conferences and internal events. We provide facilitation services for strategic workshops, helping teams align on business priorities. With experience addressing organisations like The Body Shop and Lloyds Bank, our speakers combine industry expertise with engaging delivery to inspire audiences and drive cultural transformation.
People
Richard Beevers
Director
Richard Beevers leads Customer Plus with over 15 years of experience in customer experience consultancy. He specialises in strategic planning and brand alignment, delivering results for clients across multiple sectors. His high-energy speaking style combines practical insights with actionable strategies.
Tim Goodwin
Market Research Consultant
Tim Goodwin provides expert market research services, utilising NPS and other methodologies to uncover customer insights. With a background in data analysis and survey design, he helps organisations translate research findings into effective business strategies that improve customer satisfaction.
Lawrence Johnson
Graphic Design and Website Consultant
Lawrence Johnson specialises in visual identity and digital solutions. He creates cohesive brand experiences through website design and graphic assets, ensuring alignment with overall marketing strategies. His work supports client efforts to communicate effectively with target audiences.
Aireen Miah
Marketing Consultant
Aireen Miah offers strategic marketing advice to help businesses enhance their brand presence. She develops integrated campaigns across multiple channels, focusing on customer engagement and measurable ROI. Her expertise spans both traditional and digital marketing platforms.
Harey Vigneswaran
Marketing Consultant
Harey Vigneswaran provides marketing strategy guidance, specialising in campaign development and brand positioning. He works closely with clients to create targeted communications that resonate with their audiences while aligning with broader business objectives.
Questions
What is customer experience?
Customer experience encompasses all interactions between a customer and a business, including service quality, reliability, and how well brand promises are fulfilled.
How can Customer Plus improve our business?
We help businesses enhance customer satisfaction through strategic planning, employee engagement, and data-driven insights that lead to measurable performance improvements.
What industries do you work with?
We work with organisations across sectors, including public sector bodies, SMEs, and major UK brands like Ford Retail and the MET Police.
Do you offer training programmes?
Yes, we provide customised learning solutions focusing on leadership development, brand alignment, and customer service excellence for employee growth.
How do you measure success?
We use methodologies like Net Promoter Score, customer satisfaction surveys, and performance metrics to track improvements in both customer experience and financial outcomes.
Can you help with marketing communications?
Yes, we develop integrated marketing strategies across digital and traditional channels to strengthen brand identity and improve customer engagement.
Reviews (1)
Lawrence Johnson
Apr 21, 2022
Report
Customer Plus are professional, effective and flexible. They have delivered some of the best training my team has ever received.
