Business Details
30 Years
experience
Your Trusted E-Commerce & CRM Partner in Peterborough
Established in 1996, Intelecom Ltd has built a reputation as a trusted provider of e-commerce management, customer relationship solutions, and telemarketing services. Our expertise in platforms like BigCommerce and Shopify enables businesses to grow their online presence while our tailored CRM strategies enhance client retention. With a focus on quality over quantity, our team delivers bespoke appointment-making services, lead validation, and call handling that prioritises meaningful customer interactions. Unlike generic call centres, we train staff to listen actively and respond thoughtfully, ensuring alignment with clients' brand values.Our virtual office solutions and CRM consultancy help companies maintain professional operations without unnecessary overheads. Backed by two decades of experience, we combine technical proficiency with strategic insight to support businesses across finance, retail, and corporate sectors. Our success stories demonstrate measurable improvements in sales pipelines and market share for clients worldwide.
Services
E-Commerce Management
CRM Services
Appointment Making
Call Handling
Virtual Offices
Lead Validation
Sales Campaigns
List Cleaning
Customer Contact
Telemarketing Training
Details
- Year established: 1996
Highlights and features
- We have over 25 years of experience in CRM and telemarketing services
- Our staff receive specialist training for each campaign they manage
- We offer fully customisable service packages without fixed contracts
- Our client base spans multiple industries including finance and retail
- We combine technical expertise with strategic relationship-building approaches
Services
E-Commerce Management
We specialise in BigCommerce and Shopify platform management, helping businesses establish and grow their online presence. Our services include store optimisation, digital marketing strategy implementation, and ongoing technical support. With proven expertise in e-commerce solutions, we enable companies to maximise online sales while maintaining seamless customer experiences.
CRM Services
Our CRM solutions combine strategic relationship-building with technical implementation to enhance client retention. We provide tailored systems that track customer interactions, manage sales pipelines, and improve communication strategies. This approach helps businesses maintain meaningful relationships while increasing market share through data-driven insights.
Appointment Making
We deliver qualified business appointments through targeted outreach campaigns. Our trained specialists focus on meaningful engagement rather than scripted approaches, ensuring prospects receive relevant information while maintaining brand integrity. This service helps sales teams prioritise high-quality leads with verified interest.
Call Handling
Our professional call handling ensures prompt, accurate message management with contextual understanding. Staff receive specific campaign training to provide informed responses while maintaining brand consistency. We prioritise effective communication over basic message-taking to enhance customer satisfaction and business reputation.
Virtual Offices
We offer flexible virtual office services that extend beyond standard packages. Our solutions include professional address provision, meeting space access, and administrative support tailored to specific business needs rather than generic offerings.
Questions
What e-commerce platforms do you support?
We specialise in BigCommerce and Shopify platform management, providing end-to-end support for online store development and optimisation.
How do your CRM services benefit businesses?
Our CRM solutions combine strategic relationship management with technical expertise to improve customer retention and sales pipeline efficiency.
Can you handle international telemarketing campaigns?
Yes, we manage campaigns for UK-based companies targeting international markets with culturally aware communication strategies.
What sets your appointment-making service apart?
Our team focuses on quality lead validation and relationship-building rather than scripted sales pitches, ensuring meaningful business connections.
Do you offer one-off services or require contracts?
We provide flexible engagement options including both short-term projects and long-term partnerships without mandatory fixed contracts.
